Microsoft Teams
Join a live video meeting with our team or chat directly with ICS Customer Care.
Join meeting room Chat with Customer CareConnect Live
Meet, get remote help, or reach your systems securely — ICSONE Global
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AnyDesk Remote Support
Let an ICS technician see and fix your computer. Run AnyDesk, then share the ID it shows.
Download AnyDeskSecure Apps (Zero Trust)
Sign in with your Microsoft account to reach ICS systems in your browser — no VPN setup needed.
Open secure apps Install device clientFortiClient VPN
Full encrypted tunnel to the ICS network and firewall. For technical staff with an approved VPN account.
Download FortiClient VPN Download ICS VPN profileScope of Regulated Support Services
ICSONE Helpdesk provides operational support services covering:
Helpdesk & request tracking
Centralized helpdesk and request tracking for educational staff and administration
Network & Wi-Fi
Network infrastructure, campus connectivity, and Wi-Fi services
Cybersecurity operations
Cybersecurity operations, firewall governance, and content filtering
Microsoft 365 workspace
Microsoft 365 and institutional digital workspace management
Devices & classrooms
End-user devices, MDM alignment, and classroom technology
Maintenance & reporting
Preventive maintenance, monitoring, and compliance reporting
Looking for our support?
Institutions not yet engaged with ICSONE may request an initial institutional discussion to assess:
Scope compatibility
Governance and compliance requirements
Service eligibility under authority frameworks
Contact ICSONE Global Helpdesk
For institutional inquiries, regulated procurement correspondence, or operational support:
Emergency Escalation
Available under contractual terms